Welcome to Nosirrah Candle Company LLC
Welcome to Nosirrah Candle Company LLC
At Nosirrah Candle Company LLC, our customer satisfaction is our top priority. If your are not entirely satisfied with your purchase, we're here to help.
-Return Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
-Non-returnable items: Certain items are exempt from being returned, including:
- Gift cards
-Sale items(if applicable)
-Custom or personalized orders
-Request a Return: To initiate a return, please contact us @
Nosirrahcc5@gmail.com, with your order number and the reason for the return. We will provide you with a return authorization and instructions.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
-To complete your return, we require a receipt or proof of purchase. Items returned without authorization or not in original condition may not be eligible for a refund.
-Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
-Exchanges: We only replace items if they are defective or damaged. If you receive a damaged item, please reach out to the delivery company and file a claim.
Return and Refund Policy
Thank you for shopping at Nosirrah Candle Company LLC. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we're here to help.
Returns
You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Damaged Items
If you received a damaged product, please notify us immediately for assistance. We may request photos of the damage to help us improve our packaging and shipping processes.
Exchanges
We do not currently offer exchanges. If you would like to exchange your item for a different one, please return the original item for a refund and place a new order.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Feel free to customize this policy to fit your specific business practices and legal requirements.
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