FAQs

Why do we choose to use Soy wax?
Soy is plant based, derived from the soy bean and is vegan friendly.   

Why should I choose soy wax? Soy wax is all natural, biodegradable and non-toxic. Soy burns longer, and has a lower melting point.

What is the average burn time for your candles? 
Our candles burn a total of 40 to 50 hours.

Why do you trim your candle wick? Trimming your wick to 1/4 of an inch before each burn, will give you a better results.

Are your candle jars reusable? 
Yes, they can be utilized for drinking your favorite beverage, holding coins, and whatever else your heart desires.

When will I be charged for my order?
You will be charged at the time the order is placed.

Do you offer exchanges or refunds: 
Yes, please contact us immediately if you are not satisfied with your purchase, and we will work with each customer on a case by case basis to resolve the issue. If there is damage due to shipment, please contact USPS to submit a claim.

Do you ship overseas or to P.O. Boxes? 
Unfortunately at this time we only ship within the United States. However, we do ship to P.O. Boxes.

How can I track my order?
 Once your order has been fulfilled you will receive an email with tracking information.

When will I receive my order: 
Orders ship within 3-5 business days. Delivery takes 1-3 days depending on shipping location. This may change due to holidays. 

Can one candle fill my entire home? 
Our 8.5 oz candles are created with soy wax which produces enough fragrance to fill a bathroom, bedroom, dining room or office. Soy wax is a natural product that has the following properties: non toxic, made of either 100% soy bean or other non soy materials (i.e., other vegetables products), clean burning fuel source, and colorless. Wax such as paraffin is a thinner wax, easier to burn, resulting in a stronger hot throw, with a shorter  lifespan. However, soy wax is a denser (thicker) wax which requires more heat and can take longer to release the fragrance. This results in a longer lasting candle with a strong hot throw.

Why does my candle look lumpy after each burn?
 No worries, this is one of the characteristics of 100% soy. This happens when the rate of cooling is inconsistent and is difficult to control and will not effect the structure of the candle.